Prior authorisation is required for books sold to customers in UK, EU and Western Europe.
Titles must have been invoiced by Amberley Publishing Holdings Ltd during the previous 12 month period.
A returns form must be completed and sent with the book(s).
Invoice numbers must be quoted. If not, Amberley Publishing Holdings Ltd will credit at the earliest recorded invoiced amount for that title.
All returned books must be in good clean resalable condition without defacing marks, stickers or security devices.
We cannot guarantee to send back any books that are outside our returns conditions or are deemed as being unacceptable and reserve the right to destroy these without compensation.
Titles must be stocked for a minimum of three months before being returned for credit.
If these conditions are not met Amberley Publishing Holdings Ltd reserve the right to return any shipment at the bookseller’s cost without credit.
Delivery and packing charges will not be credited.
All returns are to be sent to Orca Book Distributions in Poole.
Any imperfect copies (those with production faults) will be accepted without time limit, and postage/carriage costs will be met by the Publisher except where the Company and the Customer agree a reduced price for the goods and the Customer retains them.
Old Editions can be returned within 3 months of publication of a new edition.
Books sold outside UK, EU and Western Europe are sold on a firm sale basis and are not returnable. Books returned to Amberley Publishing Holdings Ltd by customers outside UK, EU and Western Europe will not be credited, will not be acknowledged and will be destroyed. Amberley Publishing Holdings Ltd accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.
- Any other exceptions must be agreed in writing with the Sales Manager, Finance Manager or a Director of the Company.
- All correspondence and enquiries should be addressed to: Amberley Publishing, The Hill, Stroud, Gloucestershire, GL5 4EP, UK.